Return Policy

We want you to be completely satisfied with your purchase from A New Discovery. If, for any reason, you are not fully content with your order, we offer a hassle-free return policy to ensure your peace of mind.

"No Questions Asked" Refunds: We understand that circumstances may change, and you may need to return a product. Therefore, we gladly accept returns within the first 60 days from the date of receipt. Whether you changed your mind, received a faulty item, or simply decided the product wasn't what you expected, we will refund your purchase price with no questions asked.

To initiate a return, please follow these simple steps:

  1. Contact our customer support team at support@anewdiscovery.com, providing your order details and reason for the return.
  2. Our team will guide you through the return process and provide you with a return authorization if necessary.
  3. Pack the product securely in its original packaging, including any accessories or documentation that came with it.
  4. Ship the product back to us using a reliable and trackable shipping method.
  5. Once we receive and inspect the returned item, we will process your refund promptly.

If you receive your product damaged, defective or incorrect, please reach out to us and we will work diligently to resolve this for you. If you have any questions or need assistance regarding a warranty claim, don't hesitate to reach out to us at support@anewdiscovery.com. Our team will be happy to assist you and ensure a smooth resolution.

Our Return Policy: Return Shipping

Please note that our return policy does not cover return shipping costs. If you wish to return an item, you will be responsible for paying the shipping costs associated with returning your item & a restocking fee that is associated with your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Please keep the original packaging and any documentation that came with your order to facilitate the return process.

Conditions for Returns: To be eligible for a refund, the returned product must meet the following conditions:

  1. The return must be initiated within 60 days from the date of receipt.
  2. The product must be in its original condition, unused, and undamaged.
  3. All original packaging, accessories, and documentation must be included in the return shipment.

Please note that certain products, such as personalized or digital products, may not be eligible for return due to use or customization reasons. That is solely the decision of A New Discovery.

At A New Discovery, your satisfaction is our priority, and we strive to make the return process as simple and straightforward as possible. If you have any further questions or need assistance, please do not hesitate to contact us at support@anewdiscovery.com. We are here to help!

Thank you for shopping with A New Discovery!